Refund policy

Inbox Cleanup (one-off)

Full refund within 30 days of purchase, for any reason. Email us and we'll send it back to your original payment method — usually within a few business days, depending on your bank.

Lifesweeper Pro

Cancel any time from Settings. You keep access until the end of the period you've already paid for, and we won't bill you again.

If you cancel within 30 days of your first payment, or you were charged for a renewal you didn't mean to keep, email us and we'll refund that payment.

Try before you pay

Your first scan is free and includes 15 cleanups, so you can see exactly what Lifesweeper finds before spending anything. Pro also starts with a 14-day free trial.

How to ask

Refunds are processed by our reseller and merchant of record, Paddle. The quickest way is to visit paddle.net and use their refund tool. You can also send us a refund request and we'll pass it to Paddle for you, or email support@lifesweeper.app from the address on your account and mention "refund". You don't need to explain yourself. The refund appears on the same statement line as the original charge, usually within a few business days depending on your bank.

This policy sits alongside Paddle's own refund policy at paddle.com/legal/refund-policy and your rights under the Australian Consumer Law, which we don't limit. See also our terms and data promises.